Customer Service Specialist

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com .

About the role

Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts as a Customer Service Specialist. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. This position differs from the “Internal Sales Consultant” position in that the majority of time is dedicated to supporting the sale activities and the customer and not toward direct selling.

Key Responsibilities

This is an on-site position based in Liverpool, NY.

Responsibilities

Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.; Provides telephone customer service regarding the company's services and/or products.; Identifies customer's needs and determines appropriate action.; Uses a computer system to track questions and answers as well as enter and track the status of orders.; Evaluates and resolves customer complaints professionally and tactfully.

Requirements

High School Diploma or equivalent required.; 5+ years of Customer Service or related experience.; Strong written, verbal and telephone skills.; Strong data entry and organizational skills with detail orientation and good follow-up skills.; Knowledgeable on technical aspects of assigned product lines and customers, with the ability to effectively manage many priorities and issues.

Benefits

Inclusive Healthcare: This no-cost program helps you find doctors who will treat you with dignity and respect and who are experienced in providing compassionate, high- quality LGBTQ+ healthcare.; Retirement Savings: Avery Dennison supports your retirement readiness financially through company contributions to the 401(k) Plan. We encourage you to save as much as possible to meet your goals. You receive an automatic contribution of 3% of eligible pay (even if you contribute $0) plus a matching contribution of 50% on the first 7% of eligible pay you contribute.; Life Insurance: Basic Life Insurance (Company paid): Provides twice your base annual salary up to a $50,000 maximum at no cost to you.; Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.