Customer Services Representative

About the role

The purpose of this role is to serve as the primary point of contact for key accounts, building long-term relationships and delivering exceptional client service on a day-to-day basis through strong customer service-led values.

Responsibilities

Assist customers via a range of channels including email, phone, online presentations, screen-share, and in-person meetings.; Develop a thorough understanding of our products and service offerings, and monitor and analyse customer's usage of our products to continually improve service.; Process customer orders while taking responsibility for keeping customers satisfied and managing customer expectations.; Work in conjunction with key internal departments such as our sales team, supply chain, and product managers on a daily basis to achieve customer sales and service goals.; Regularly update personal knowledge by participating in educational opportunities, reading professional publications, and embracing available learning platforms while adding value by demonstrating company principles.

Requirements

Minimum of 3 years experience within a customer account management role, preferably in a manufacturing industry.; Ability to manage multiple priorities and relationships simultaneously.; Personal drive and entrepreneurial spirit.; Creativity and innovation.; Strong written and verbal communication skills, along with strong organisational skills and good attention to detail.