Customer Solution Architect

At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. The Customer Solution Architect (CSA) is a strategic, customer-facing technical leader responsible for retaining and expanding Teradata ecosystems through technical engagement, advocacy, and opportunity progression. The CSA blends deep technical acumen in data architecture, analytics, AI, and cloud platforms with strong customer relationship skills to influence adoption, showcase value, and drive innovation.

Responsibilities

Retain and expand Teradata ecosystems through technical engagement, advocacy, and opportunity progression; Establish and maintain trusted relationships across customer organizations from technical leads to executive sponsors; Act as a prescriptive advisor, enabling early-warning systems and remediation plans to maintain or improve account health; Champion adoption by highlighting Teradata’s technical differentiators and underutilized capabilities; Educate customers on emerging trends, industry benchmarks, and new Teradata capabilities through technical briefings, innovation days, and workshops; Lead technical discovery, solution design, and scoping to advance identified growth opportunities that lead to an increase in ARR; Create and maintain a “Technical Vision for Success” specific to each account, mapping current-state and future-state architectures; Execute high-value, cost-effective sales motions such as demos, benchmarks, and PoCs to de-risk opportunity progression; Influence customer architecture strategy to include Teradata Vantage through modern data and analytics blueprints

Requirements

Keen interest and understanding of developments in data and analytic solutions including emerging AI/ML trends; Experience in promoting analytic solutions for large enterprises in either a pre-sales or delivery role; Experience with Cloud technologies such as AWS, Azure and Google Cloud; Knowledge of the competitive landscape and understanding of Teradata’s differentiators; Ability to understand customer’s needs and provide thought leadership to influence and build trust at multiple levels; Ability to multi-task and manage competing priorities across multiple customers; Excellent organizational and people skills; Degree level qualification or relevant experience in computer science, software engineering, mathematics, management information systems or a related discipline; Excellent verbal and written communication skills; Strong analytical and problem-solving skills; A clear, confident and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders

Benefits

People-first culture; Flexible work model; Focus on well-being; Inclusive environment; Health care; Life and disability insurance; 401(k)-retirement savings plan; Time-off programs