Customer Solution Engineer

If you are an early career professional, join Ericsson's MACS Networks Domain Products team as a Customer Solution Sales Engineer, supporting pre-sales and Customer Solution Responsible (CSR) activities for indoor radio access networks (RAN), Radio Dot Solution, and related offerings. Based in the USA, this experienced-level role is central to developing innovative and profitable network solutions for Ericsson's North American customers, operating within the Ericsson sales process. Travel is estimated 25%.

Responsibilities

Contribute to RFx responses, tenders, presentations, consultations, and commercial proposals, including bill of materials and network design support; Engage customers to understand their needs and align them with Ericsson products and solutions; represent Ericsson at trade shows and industry events; Serve as technical lead for customer trials, market introductions, and solutions readiness programs in the region; Conduct techno-commercial business analysis through research on market trends, technology, standards, customer requirements, and competitor landscape; Interface with Ericsson product management groups (RDS, RAN Compute, ENM, and others) and product development organizations to ensure offerings meet customer needs; Lead product discussions with Customer Unit teams and customers, focusing on network infrastructure capabilities, dimensioning, capacity analysis, and KPIs; Generate and manage leads to grow the 36-month sales funnel; develop customer business cases and identify new business opportunities; Drive knowledge transfer and deliver thought leadership content across relevant communities within Ericsson

Requirements

Solid understanding of RAN technology (2G/3G/4G) and related standards (3GPP, 3GPP2); Experience in a customer-facing role within the ICT industry; Ability to align customer requirements with solutions and define specific product or service requirements; Strong communication, collaboration, and relationship-building skills with customers and internal teams; Problem-solving and strategic thinking capabilities; active listening and ability to ask thoughtful questions; Willingness to travel to customer locations as needed; 3-5 years in sales, sales engineering, or customer support within ICT; 4-year technical/engineering degree; Experience leading virtual teams

Nice to have

In-building wireless products and solutions; Knowledge of Ericsson RAN/Indoor RAN, DAS, Wi-Fi, Open RAN, RAN virtualization, and consultative selling skills

Benefits

Short-Term Variable Compensation Plan with opportunity for annual bonus; Choice of three medical plan options and dental plan option; Company credits toward medical and dental premiums; 401(k) Plan with automatic 3% company contribution and company match, including full 4% match when contributing at least 5%; Company credits for basic life insurance, accidental death and dismemberment coverage, short-term and long-term disability coverage; Stock Purchase Plan; Minimum 15 days accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours volunteer time, and 80 hours sick time annually; Up to 16 weeks paid maternity leave and 6 weeks parental or adoption leave at 100% pay; Financial wellness programs, educational assistance, matching gifts, and recognition programs