Customer Solutions Manager (Contract)

Ambrook helps American family-run businesses become more profitable and resilient by replacing paperwork with modern tools for accounting, banking, and spending. As a Customer Solutions Manager, you will advise a portfolio of Full Service customers, help them get to clean books and financial insights, and build the processes and tools that help all Ambrook businesses gain better insight into their numbers. The role is part customer advisor and part builder. It is a contract role targeting 20-40 hours per week, remote within the US, with flexible hours and availability during typical business hours across US time zones for customer meetings. This is not a sales role.

Responsibilities

Advise a portfolio of complex Full Service customers (farms, ranches, construction companies, and other businesses); Help customers get their books clean and turn financial data into insights for business decisions; Own the relationship for a full customer portfolio, running the end-to-end process of untangling books and reaching target insights; Identify opportunities for product changes, process improvements, or internal tooling and build some of them; Surface patterns from customer work to Product, Design, and Engineering

Requirements

Strong financial, bookkeeping, or accounting background; Strong understanding of accounting concepts and their practical application to a variety of businesses; Ability to explain financial topics clearly to non-finance people; Patient, trust-building communication; Motivation to build relationships and help customers get real insights from their numbers; Curiosity about agriculture, family businesses, and the real economy

Nice to have

Direct experience with agriculture, family businesses, or the real economy; Enthusiasm for learning new business types and AI tooling