Customer Strategy Lead

Sandstone is on a mission to elevate in-house legal from a support function into a true strategic partner. We are looking for a Customer Strategy Lead to own post-sales customer relationships from implementation through renewal and expansion, end to end. You will sit at the center of the Post-Sales team, serving as the primary point of contact for General Counsel, legal ops leaders, and the in-house teams who rely on Sandstone every day. You will drive successful rollouts, build trust with executives and day-to-day stakeholders, and strive to make every customer see real, measurable value from the platform.

Responsibilities

Implementation & Onboarding: lead new customers from signed contract to live product, mapping legal workflows, configuring the platform, and driving adoption across legal, business, and IT stakeholders; Account Strategy & Relationship Management: serve as the primary point of contact for a portfolio of accounts, building trusted relationships with GCs, legal ops leads, and day-to-day users; Business Reviews & Executive Alignment: plan and run QBRs and business reviews that align on goals, surface delivered value, and set the roadmap; Renewals & Expansion: own the renewal process end to end, including forecasting timelines, managing stakeholder alignment, mitigating churn risk, and identifying expansion opportunities; Customer Health & Retention: monitor adoption and usage signals, proactively flag risk, and run action plans to keep accounts healthy and engaged; Cross-Functional Partnership: work with Forward-Deployed Engineers, Sales, Product, and Engineering to ensure a seamless handoff from close to onboarding, and relay customer feedback that shapes the roadmap

Requirements

4+ years in a customer-facing role (implementation, customer success, account management, or consulting), ideally at a B2B SaaS company selling into enterprise or otherwise complex organizations; A track record of owning the full post-sales lifecycle: onboarding, adoption, renewal, and expansion, with measurable outcomes; Comfort mapping complex workflows and translating customer needs into product configuration and change management plans; Strong executive presence: confident running QBRs and business reviews with senior stakeholders, including General Counsel and other legal leadership; Highly organized and detail-oriented, with the ability to manage a portfolio of accounts at different stages of their lifecycle at the same time; Genuine curiosity and excitement about AI and how it's transforming legal and enterprise workflows

Nice to have

Experience in legal tech, legal operations, or supporting products used by in-house legal teams; Early experience at a fast-growing startup, including building the playbook while running it; Background in management consulting or another structured, client-facing, analytical role

Benefits

Comprehensive health, dental, and vision insurance; 401K; 12 weeks paid parental leave; Flexible time off (20+ days PTO); Annual learning & development stipend; Technology stipend, including unlimited spend on AI tooling; Daily lunch for in-office team members