Customer Success Manager - Brasil

As a Customer Success Manager, you will be responsible for the gross retention, CSAT, health score, and lock-in score of the partners and take proactive actions to improve these metrics. You will work in coordination with the Product Onboarding, Technical Account Management, and Account Management teams, and you will be the primary contact of the partner.

Responsibilities

Responsible for gross retention, CSAT, health score, and lock-in score of partners and take proactive actions to improve these metrics; work in coordination with Product Onboarding, Technical Account Management, and Account Management teams; primary contact of partner; orchestrate all efforts to keep adoption and usage high while driving value recognition; provide the best use cases according to the partner, help with panel usage, train new partners, and act as a consultant; share expertise with the team and lead internal projects

Requirements

University degree in Business, Marketing, Engineering, or related fields; 4+ years of relevant work experience in customer-facing roles, such as customer success, account management, or strategic consulting, preferably in a SaaS environment; knowledge or experience with digital marketing, martech, or advertising; strong communication skills in both writing and speaking (English and Portuguese); high sense of responsibility and accountability; strategic thinking with excellent project management skills; ability to establish a robust relationship with the assigned customer base; self-motivated, a proactive teammate with innovative ideas to improve customer loyalty and adoption; technical background including ability to read API documentation, knowledge of HTML, CSS, and XML, and ability to understand basic data structures and data flows

Nice to have

MBA; Spanish

Benefits

Be part of a diverse team; internal trainings covering AI fundamentals, coding, foreign languages, and personal development skills; access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru; eligibility-based ESOP shareownership; referral bonuses; opportunities for volunteering and social impact projects; global retreats and team-building activities