Customer Success Manager - Brasil

As a Customer Success Manager, you will be responsible for the gross retention, CSAT, health score, and lock-in score of the partners and take proactive actions to improve these metrics. You will work in coordination with the Product Onboarding, Technical Account Management, and Account Management teams, and you will be the primary contact of the partner.

Responsibilities

Responsible for gross retention, CSAT, health score, and lock-in score of the partners and taking proactive actions to improve these metrics; Working in coordination with the Product Onboarding, Technical Account Management, and Account Management teams; Primary contact of the partner; Orchestrating all efforts to keep adoption and usage high while driving value recognition; Providing the best use cases according to the partner; Helping with panel usage; Training new partners; Being a consultant to use our products in the best way according to the partners' needs; Sharing expertise with the rest of the team and leading them in internal projects

Requirements

A university degree in Business, Marketing, Engineering, or related fields; 4+ years of relevant work experience in customer-facing roles, such as customer success, account management, or strategic consulting; Knowledge or experience with digital marketing, martech, or advertising; Strong communication skills in both writing and speaking (English & Portuguese); High sense of responsibility and accountability; Strategic thinking with excellent project management skills; Ability to establish a robust relationship with the assigned customer base; Self-motivated, a proactive teammate with innovative ideas to improve customer loyalty and adoption

Nice to have

MBA; Spanish; SaaS environment

Benefits

Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together; Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills; Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru; Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build; Help build the team you want to work with and enjoy rewarding referral bonuses; Opportunities to give back to your community through volunteering and purpose-driven social impact projects; From global retreats to team-building activities, expect year-round events that turn into lifelong memories