Customer Success Manager - EMEA

MaintainX is a leading mobile-first work execution platform for industrial and frontline teams, serving more than 15,000 customers. In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions. As a Customer Success Manager (CSM), you will be a strategic partner to customers and drive value, retention and growth. This is a ground-floor opportunity: the first Customer Success Manager in EMEA, shaping how MaintainX serves customers in the region.

Responsibilities

Manage a book of accounts with a focus on segmentation and strategic prioritization; Create and execute success plans aligned with customer business objectives and value metrics; Monitor account health using data and behavioral indicators; Establish and grow the Customer Success presence in EMEA; Deliver end user training and enablement through 1:1 and 1:many formats; Build trust-based relationships with key stakeholders and multi-thread within accounts; Lead Business Impact Reviews and Tune-Ups; Partner with Sales and Support to identify upsell and expansion opportunities; Identify and address early signs of churn and activate retention plays; Serve as primary escalation point and coordinate cross-functional resolution; Regularly communicate product value via impact reporting and usage insights; Funnel product feedback to internal teams to contribute to the product roadmap; Contribute to the evolution of the CSM team's playbooks, systems, and culture for EMEA customers

Requirements

4+ years of Customer Success experience at a B2B SaaS or software company; Proven track record of customer retention and growth; Comfortable with ambiguity and able to take initiative and make independent decisions; Strong communicator and relationship builder across Zoom, email, and in person; Experience leading live product demos and training sessions; Ability to spot and address risks early; Analytical mindset and comfort working with data; Thrives in fast-paced, evolving environments; Proficiency in English

Nice to have

Industry or field experience in maintenance, manufacturing, facilities, field service, or other asset-intensive industries; Hands-on experience with CMMS/EAM tools; Conversational proficiency in a second language

Benefits

Compensation may include commission, annual bonus, and equity depending on the role; Benefits differ by country