Customer Success Manager, Enterprise

Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.

Responsibilities

Manage a portfolio of strategic enterprise accounts (lower volume, higher ACV); Build and maintain relationships with executive stakeholders and decision-makers; Develop tailored success plans tied to customer business objectives; Lead onboarding, enablement, and executive business reviews (EBRs); Drive product adoption and measurable ROI across complex organizations; Identify and drive expansion opportunities in partnership with Sales; Navigate multi-stakeholder environments and complex account structures; Advocate for customers internally and influence product direction

Requirements

3–6+ years of customer success or account management experience in SaaS; Experience managing enterprise accounts (ARR $5M+; contracts $100K+); Proven ability to build executive relationships and drive strategic conversations; Strong business acumen and consultative approach; Excellent communication and presentation skills; Experience working cross-functionally in complex environments

Benefits

Competitive salary; Hybrid work environment (3 days in office per week); 100% individual and dependent medical + dental + vision coverage; 401(K) with a 4% company match; 20 days PTO; Iru Wellness Week the first week in July; Equity for full-time employees; In-office lunch stipend provided; Up to 16 weeks of paid leave for new parents; Paid Family and Medical Leave; Modern Health mental health benefits for individuals and dependents; Fertility benefits; Working Advantage employee discounts; Onsite fitness center; Free parking; Exciting opportunities for career growth