Customer Success Manager (f/m/d)

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Join our Customer Success team, where you will focus on driving SaaS revenue growth through proactive customer engagement. While leveraging data insights, you will proactively identify upsell opportunities and mitigate churn risks. Your strategic guidance and deep product knowledge will be essential in helping customers unlock new value of our product and set them up for success.

Responsibilities

Drive customer engagement - through building and nurturing value-creating and scalable relationships, you develop a deep understanding of your clients’ and their finance goals. You guide and consult with them in order to drive their engagement and the activation of all the spend management features.; Upsell - you leverage your deep understanding of both the product and your customer's needs to identify new business opportunities, as well as product and feature optimisation initiatives to increase value for existing accounts.; Measure success and provide data insights - with the use of specific KPIs you aim to achieve and monitor revenue trajectory through, for example, key metrics such as spend engagement, SaaS uplift and renewals.; Act as Product ambassador - working closely with internal stakeholders, you compile and communicate client feedback and act in an advisory capacity on current and future product features.; Thrive for process excellence - you aim for continuous improvement, designing and delivering upon the client journey touchpoints that will increase customer satisfaction and contribute towards long-term retention.

Requirements

Proven experience in a proactive commercial-centric role, ideally in a B2B setting; Prior experience with upselling products and product features to existing clients; Fluent in English (C2); Customer obsessed; Commercially minded; Clear communicator; Analytical mindset; Expert Operator

Nice to have

B2B setting

Benefits

Top-of-market compensation package, including equity; Weekly breakfasts and Friday demos; 20 days work from abroad; 600EUR/GBP Learning & Development Budget; Other local benefits