Customer Success Manager - France

Responsibilities

Be the face of Insider One to clients and the bridge between their needs and technology; Help clients understand their needs and which features/products best match their goals and expectations; Make sure clients are utilizing technology at its best; Monitor and facilitate the customer's adoption of technology; Work with engineers and developers and product specialists to ensure full tech support; Develop and maintain key account plans that identify opportunities; Proactively provide constant feedback to team on market trends, unmet needs, and opportunities; Establish a trusted advisor relationship that ensures customer's overall satisfaction; Plan strategies to help customers meet objectives, prioritizing and driving resolution on escalated customer issues; Bring new product ideas

Requirements

Previous work experience in customer-facing roles, such as customer success, account management, or strategic consulting; Ability to collaborate and build strong relationships with customers, especially at the executive level; Solid oral and written communication abilities, with positive and energetic phone skills and excellent listening skills; Self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve relationships with clients; Care for clients and make sure they feel at home with products and assistance; Superior project and time management skills; Passion for testing, measuring, and improving outreach and follow-up effectiveness; Ability and flexibility to work in a fast-paced startup environment; Strong communication skills in English and French

Nice to have

A keen eye for detail

Benefits

Be part of a diverse team where every voice is heard and 50+ nationalities build together; Internal trainings covering AI fundamentals, coding, foreign languages, and personal development skills; Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru; Eligibility-based ESOP shareownership; Referral bonuses; Opportunities to give back through volunteering and social impact projects; Global retreats and team-building activities