Customer Success Manager (Mid-Atlantic)

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. This fully remote role supports districts across the Mid-Atlantic and Northeast; candidates based in the region are strongly preferred. As a Customer Success Manager, you'll be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. You'll own a multimillion-dollar portfolio of 30-40 district partnerships and partner closely with Sales to drive strong renewals and new growth.

Responsibilities

Champion customer success from onboarding through renewal for a portfolio of 30-40 district partnerships across the Mid-Atlantic and Northeast; lead implementations that help districts put Edmentum solutions to work effectively in classrooms; build deep partnerships with district leaders and educators; lead structured customer meetings at implementation start, midyear, and end of school year, with onsite visits to larger districts; analyze usage and performance data to maximize student learning impact; proactively identify customer needs, monitor account health, and flag risks early; collaborate with Sales on renewals, growth opportunities, weekly account reviews, and risk conversations; advocate for customers by sharing feedback that shapes future products and services; deliver a consistent, high-quality customer experience across the region; build expertise across multiple Edmentum solutions

Requirements

Bachelor's degree; 5+ years of customer success experience, including guiding customers through the full journey from onboarding to renewal; experience supporting SaaS or software products; proficiency in CRM platforms such as Salesforce; strong communication skills and ability to engage effectively at all levels of a district; skill at analyzing data and making strategic recommendations; proactive, adaptable, and comfortable in a fast-paced environment; natural collaborator; committed to fostering an inclusive environment; willing to take on evolving responsibilities based on business needs

Nice to have

Customer success experience from a K-12 education technology company; strong understanding of curriculum, instruction, and educational trends; passion for improving education and driving positive change; natural collaborator who partners closely with Sales, Professional Learning, and Product

Benefits

Medical, dental, and vision insurance with various plan options; 401(k) retirement plan with company matching; time away program; volunteer time away; winter office closure at the end of December; wellness resources; occasional travel for team meetings and annual sales kickoff