Customer Success Manager

Flip is a Voice AI company trusted by hundreds of eCommerce brands and healthcare providers. We are looking for a few customer success managers to join us. As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter. We are hiring multiple CSMs that will go into either our eCom/Retail OR Healthcare vertical.

Responsibilities

Represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter; Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it; Help sales win by getting new customers to success on their most important metrics FAST; Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc (and yes email too); Help shape the product by deeply understanding the customer and their business, as well as our product, to spot gaps and opportunities; Collaborate with marketing to bring new customers into our community and help them share their story; Customers are our most valuable asset, and you are responsible for them

Requirements

Looking to go all-in, learn a lot, and do the best work of your career (so far!); Sick of being put in a box with a ceiling, you want to progress fast and see what you’re truly capable of; Are trusted with the most important things in the most important moments; Communicate well, and embrace ownership, speed, & occasional (frequent) uncertainty; Eager and willing to support your teammates - just like they will with you!; Either already are or become obsessed with eCommerce customer experience/support; Go above and beyond consistently

Nice to have

Know what it looks like to work at a startup, and have an entrepreneurial drive; Experience at an early-stage Healthtech or Retail tech company (Series A–C); Familiarity with EHR/PM integrations (Epic, Athena, Experity, eClinicalWorks, etc.); Knowledge of healthcare data standards (HL7, FHIR, HIPAA); Understanding of payer/provider dynamics and patient experience workflows

Benefits

Comprehensive healthcare; unlimited vacation; mandatory half week off over July 4; full week off at the end of the year; bonus and/or commission; equity