Customer Success Manager

As a Customer Success Manager at Orchard Robotics, you'll leverage your skills in customer success, communication, and problem-solving to help our customers succeed using cutting-edge ag-tech. You'll ensure high-quality training, deployment, and implementation of our technology across the farms we work with. This is a critical role in helping our customers achieve 100% with our tech, making their farms more profitable & sustainable than ever before. This is a dynamic role, best suited for highly driven, organized individuals who are great communicators and thrive in rapidly evolving environments.

Responsibilities

Have significant ownership over our customer support – talking with our customers on a daily basis, hearing out issues and solving problems; Own our new farm onboarding, deployment, and implementation, making sure our technology seamlessly integrates with new customers; Execute and build on our customer training procedures so our customers can learn our technology easily; Develop strong relationships with our internal, direct-to-farm sales team, our service partners, and our field operations teams; Host regular check-ins to ensure our customers see continued success with our product, and proactively identify issues to give feedback to our engineering team

Requirements

Outstanding, customer-centric communication skills; Prior experience working in agriculture and agtech, and a deep understanding about how farmers operate; Resilient, innovative problem-solver who never gives up and consistently delivers results, even under ambiguous challenges or changing conditions; Exceptional organizational abilities, managing numerous priorities in a fast-paced environment; Ability to effectively communicate technology topics from our engineering team to our customers; Comfortable with frequent travel (when not working at home, spending up to a third of your time at events and customer farms across California and Washington state); Experience working with ERP systems and CRMs (HubSpot, Salesforce); Ability to coordinate effectively across various stakeholders in large, enterprise organizations

Benefits

Comprehensive Health, Vision, and Dental insurance; 100% of premium covered