Customer Success Manager

As a Customer Success Manager, you will partner with our enterprise customers to drive adoption, deliver measurable success, and secure long-term value. Acting as a trusted advisor, you will combine consultative engagement with structured success planning to ensure your portfolio achieves meaningful business outcomes. In this role, you will lead with curiosity and ownership, aligning LearnUpon's solutions with customer objectives to drive retention, manage renewal readiness, and identify strategic expansion opportunities. Your work will directly impact LearnUpon’s ability to grow, support, and retain our most critical global accounts.

Responsibilities

Portfolio Management: Own a portfolio of Enterprise customers, ensuring they achieve defined business outcomes and realize measurable value through LearnUpon.; Success Planning: Develop a deep understanding of customer objectives and align LearnUpon solutions to clear, trackable success metrics. Lead structured success planning and ongoing engagement, including business reviews and outcome-focused conversations.; Retention & Expansion: Ensure customers are positioned for successful renewals and expansion through consistent value demonstration and proactive planning.; Renewal Management: managing the end-to-end renewal process for your assigned accounts/customers.; Consultative Guidance: Act as a trusted advisor, using curiosity and insight to guide customers toward improved outcomes and navigate change.; Experience using AI tools to streamline tasks and improve efficiencies.

Requirements

Proven experience managing book of business within a SaaS environment, with a strong track record of driving software adoption, retention, and customer growth.; Excellent consultative, success planning, and business review presentation skills.; Strong ownership and curiosity mindset with the ability to navigate change and guide enterprise clients toward business goals.; Experience using AI tools to streamline tasks and improve efficiencies.; Willing to travel up to 10 times per year for key customer on-sites and industry events.

Nice to have

Experience in eLearning, EdTech, or Learning Management Systems (LMS); Familiarity with APIs, integrations, or Single Sign-On (SSO); Experience working cross-functionally in a scaled SaaS environment.

Benefits

Comprehensive rewards; generous time off; meaningful investment in your growth and development