Customer Success Manager

Vantage's customer base is growing and, as a result, we're looking to onboard another member to our customer success team. The Vantage customer success team works with customers after they've already chosen to subscribe to Vantage. You'll serve as your customer's main point of contact after being introduced by a sales team member. You'll lead your customers through onboarding, conduct training sessions, solicit ongoing product feedback, present business reviews, and be the voice of the customer in internal company meetings. This role is more technical and product-oriented and you'll be looked at as a subject matter expert from a customer perspective. Customer Success Managers currently work with customers from growth stage startups up to enterprises.

Responsibilities

You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve; Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution; Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption; Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model

Requirements

3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS; A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals; Previous experience with FinOps Cloud Cost Management solutions; You have a bias for action and believe in continuous development, ambiguity is in your comfort zone; Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts; Strong emotional intelligence and the ability to empathize with customers; A kind person

Nice to have

Monitoring and observability expertise; Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.); Relevant Data Visualization / financial product experience