Customer Success Manager

Due to our exceptional growth, we’re looking for key players in our growing global Customer Success team. If you have an affinity for technology, a passion for making your customers successful, and natural talent for building great relationships, then this could be the role for you.

Responsibilities

Manages a list of our strategic customers and important initiatives.; Provides customers with business, technical, and product knowledge.; Develops/executes effective success plans to drive customer outcomes.; Educates customers on how existing and new product features/functionality will contribute to the growth of their business.; Works closely with CS leadership to define and execute best practices for account management.; Assists others at OutSystems as they support the customers in their digitalization journey.; Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure.; Acts as the Voice of the Customer. Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems. Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.).; Brings intelligent and relevant product feedback and recommendations from customers back to the Product Management team.; Travels as needed to meet with Customers in person.; Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility.; Innovates to make an impact: on your customers, your team, and the company.

Requirements

5+ years’ experience in a customer facing role; Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role; Experience with large enterprise customers in a SaaS revenue model; Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts; Experience working with a technical customer base and corporate IT projects and processes; Proven ability to lead people internally and externally to drive outcomes; A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue; Ability to work across geographies and cultures; Bachelor’s Degree (or equivalent) or higher

Nice to have

Intellectual curiosity; Sense of humor

Benefits

Real growth opportunities; Professional Development Fund; Internal Mobility Program; A global collective of world-class talent; Inclusive culture