Customer Success Manager

Singular is a marketing measurement platform trusted by 1,000+ global brands. The Customer Success team is the central touchpoint for the company's biggest and most advanced customers, orchestrating the post-sales customer lifecycle in partnership with Solutions Engineers, Account Executives, and Support. The Customer Success Manager supports Strategic Accounts, manages customer relationships, drives product adoption, and ensures large, complex customers derive value from the platform and renew and grow their relationship with the company.

Responsibilities

Be the primary business point of contact for a select portfolio of enterprise customers; Gain a deep understanding of clients' business needs and create long-term goals; Develop and deliver a roadmap to success; Drive product adoption and ongoing usage of Singular, promoting customer satisfaction and advocacy; Manage the customer relationship as trusted advisor to executive and senior leadership; Partner with the Sales team to advance account renewals and expansion; Lead the alignment of marketing executives on their goals and plan and execute roadmaps; Proactively identify account risks and develop save plans; Analyze the portfolio, identify risks and opportunities, and prioritize for impact; Communicate performance opportunities and technical overviews to coordinate solutions across marketing, product, and support teams; Become an expert on the Singular platform and integrations

Requirements

Ideally 5+ years of experience in Management Consulting or Customer Success; Experience working with complex technologies and several different stakeholders across divisions; Strong leadership skills; Impressive executive presence and communication skills; Extremely data-driven, with the ability to understand data sets and leverage them to drive customer outcomes and adoption; Proven track record in a consulting role and a customer-facing environment; Business acumen to assess client needs and drive outcomes; Expertise in leading meetings with strong presentation skills; Excellent collaborator able to engage across multiple teams

Nice to have

Industry experience in mobile, data-driven marketing, and SaaS solutions for marketing; Familiarity with mobile, data-driven marketing, and SaaS solutions for marketing