Customer Success Manager

Ataccama is seeking a sharp, technically-minded Customer Success Manager to act as the dedicated, trusted advisor for a dedicated portfolio of customers across the EMEA region and beyond, ensuring they successfully deploy, adopt, renew, and expand their use of Ataccama solutions. The role involves serving as a trusted advisor and relationship leader, driving measurable value realization, broad platform adoption, customer loyalty, and advocacy while working cross-functionally on expansions. The role partners with Sales, Product, Engineering, Professional Services, and Support, and involves engaging with customers in both high touch and tech touch capacities.

Responsibilities

Serve as the primary trusted advisor for a portfolio of ~30–40 European accounts, driving product adoption and value on the Ataccama ONE platform; Own GRR (retention) and NRR (expansion) targets, proactively identify growth opportunities and manage renewal risks; Act as the customer advocate, bridging communication between client stakeholders and internal teams (Product, Engineering, Support, IT risk, etc.); Execute authentic, high-value communications regarding product releases, webinars, and best practices for lower-priority growth accounts; Support the transition toward scalable digital customer journeys by providing feedback to refine product documentation, partner channels, and self-serve workflows; Analyse long-term customer engagement, risks, and End-of-Life (EOL) timelines beyond the current quarter; Coordinate invoice schedules and revenue tracking for accounts (including partner reseller accounts) using automation/AI wherever possible; Synthesize technical roadmaps and product updates into reusable slide decks, meeting cheat sheets, and best-practice guides for the global CSM team

Requirements

5+ years of experience in customer-facing B2B software roles (e.g., Associate CSM, Technical Support, Implementation Specialist, or Account Management), ideally in the 2nd or 3rd full-time role; Technical mindset with comfort digging into complex product capabilities and technical concepts; Analytical and data skills, including working with Excel/Google Sheets formulas, pivot tables, and basic data manipulation; Exceptional written and spoken English; Ability to translate technical capabilities into clear business value for customer stakeholders; Drive and growth ambition, eager to learn and take on operational responsibility; Hybrid work, based in or willing to relocate to Prague; Occasional travel to customer sites throughout Europe

Nice to have

Experience in data management, data pipeline tools, analytics, or developer tools (or at a competitor in the space); Passion for process improvement and automation using AI where possible

Benefits

Long-Term Incentive Program; 2 sick days and 25 days of vacation, with the option to request additional Flexible Time-Off days; Global Family Support Program (paid parental leave); Flexible working hours and hybrid work setup; Benefit Plus flexible benefit platform (incl. Multisport card); Annual package for mental health support; Bring Your Friend referral program; Shared company cards for free entrance to Prague Zoo and Botanical Garden; Company bikes, longboards, e-scooters; Conference tickets to industry events; Online courses and Udemy access; Access to paid AI tools; Company library; Kitchens stocked with fresh fruit, juice, teas, and coffee; Company laptop; Company mobile phone with SIM card and mobile data package