Customer Success Manager, SMB (Greater China)

We’re looking for a Customer Success Manager, SMB with a background in digital marketing to increase client engagement, adoption and growth, by providing expert-level strategic input for small-medium sized Greater China accounts.

Responsibilities

Be the primary point of contact for all users on your assigned accounts; Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the Similarweb platform; Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience; Manage and expand long-term customer relationships, and ensure account longevity and renewals; Support in uncovering and identifying upsell opportunities during the customer’s lifecycle; Develop strong subject matter expertise across all Similarweb products and offering; Ensure our clients are engaged with the platform and understand the value it brings them towards achieving their business goals

Requirements

Background in digital marketing; Fluent in English and Chinese, written and spoken; Solid understanding of the digital marketing space and trends; 3+ years experience in a client facing role; Strong relationship building skills – ability to quickly build rapport and establish trust (both internally and with clients); Analytical mindset with the ability to quickly digest a problem and identify a solution; Experience producing high quality client-facing materials; Excellent problem solving and critical thinking skills; Team player who can collaborate effectively with colleagues and business partners

Nice to have

Fluency in Cantonese; Preferably in a SaaS company

Benefits

Competitive compensation packages; Regular team outings and happy hours; Career Week, personalized coaching, and ongoing learning solutions; Ability to work partially from home