Customer Success Specialist - Next

At HubX we build mobile apps, used and loved by millions all around the world. We have a track record of building and growing mobile apps on various verticals that have reached over 600 million users across 6 continents and 190+ countries. We are looking for a talented Customer Success Specialist for the Next to join our energetic and highly motivated team. Next reimagines how ideas take shape. Through apps like Davinci, Tattoo AI, Wiser and Betterspeak, we build thoughtful, elegant tools and experiences that turn creativity into reality.

Responsibilities

Manage dispute and refund operations effectively and efficiently; Managing trouble tickets via our internal ticketing system; Craft thoughtful and relevant responses to customer comments in app stores; Respond to customer emails with clarity and professionalism; Conduct in-depth analysis of store reviews to extract actionable insights; Collaborate closely with stakeholders (Product Managers, QA, Marketing, etc.) through regular meetings and shared insights to foster a cooperative environment; Perform daily app tests and report findings in a structured manner; Regularly analyze and report on customer emails and reviews to identify trends and areas for improvement; Contribute to the development and continuous improvement of the customer experience and support journey.

Requirements

Strong troubleshooting, root cause analysis, and problem-solving skills; A customer-first mindset with the ability to empathize deeply with users' experiences; Excellent verbal communication skills with a friendly, patient, and professional phone manner; Outstanding written communication skills, with the ability to quickly write clear and concise responses; Self-motivated individual who thrives both independently and as part of a team, always seeking to grow and improve; Comfortable working in a fast-paced, rapidly evolving environment with shifting priorities; Strong time management skills and the ability to prioritize effectively; Proactive and self-starting attitude with a proven ability to deliver results with minimal supervision; Solid reporting and data analysis capabilities; Experience working with KPIs and performance metrics; Excellent command of the English language, both written and spoken.

Nice to have

Experience with tools such as Intercom, JIRA, Stripe, and Excel is a strong plus.

Benefits

Daily essentials: commuting and meal support; A brand new MacBook and a designed welcome kit; Wellbeing: private medical insurance (TSS), HPV vaccination, Heltia membership, critical women’s health coverage, and annual Beije membership; Gym reimbursement: annual gym membership; A unique and top-notch office: based in Istanbul Maslak or Izmir, pet-friendly; Office fuel: unlimited coffee, stocked kitchen, and HubX Breakfast Club; Learning & development: education budget and weekly Cambly speaking sessions; Team events: All Hands gatherings and celebrations; Strong company culture: #XCulture and X clubs; X Community discounts; HubX app memberships: complimentary premium access; Birthday perks: dedicated birthday leave and gift voucher.