Customer Success Specialist

As a Customer Success Specialist at CreatorIQ, you will play a critical role in supporting our agency and brand customers through high-quality customer management, renewals support, and day-to-day account coordination. This role is heavily focused on inbox management, customer communications, and operational execution, ensuring customers receive timely, organized, and professional support throughout their lifecycle.

Responsibilities

Serve as a key point of contact for customer inboxes, managing inbound requests, follow-ups, and action items with speed, clarity, and professionalism; Support customer renewals by tracking timelines, preparing documentation, coordinating internal approvals, and ensuring renewal-related communications stay on schedule; Maintain accurate and up-to-date account records, including meeting notes, engagement history, renewal status, and next steps in Salesforce and internal tools; Monitor customer health signals and proactively flag risks, delays, or outstanding requests to the appropriate stakeholders; Collaborate cross-functionally with Support, Implementation, Sales, and Product Education to resolve customer issues efficiently; Manage multiple accounts and priorities simultaneously while maintaining a high level of attention to detail and responsiveness

Requirements

Highly organized, detail-oriented, and comfortable managing multiple workflows, inboxes, and deadlines at once; Strong written and verbal communicator with confidence interacting directly with customers in a professional, customer-first manner; Experienced in customer-facing roles such as Customer Success, Account Management, Client Services, Operations, or Support; Comfortable following structured processes while also adapting to changing priorities and customer needs; Proactive and reliable — you anticipate next steps, follow up without being asked, and take ownership of tasks through completion; Strong project management skills, with the ability to track tasks, dependencies, and timelines across multiple accounts; 2+ years of experience in a customer-facing or operational role (Customer Success, Account Management, Client Services, Executive Support, or similar); Experience handling customer communications, e-mail inbox management, and coordination across internal teams; Familiarity with CRM systems (Salesforce preferred) and collaboration tools such as Google Workspace, Slack, Zoom, and task/project management tools; Comfort working with customers across different regions and time zones; Ability to work independently as part of a distributed, global team

Nice to have

Experience supporting SaaS customers, renewals processes, or subscription-based businesses; Prior exposure to marketing, media, or influencer marketing workflows

Benefits

People: work with talented, collaborative, and friendly people who love what they do; Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us; Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you; Work/life harmony: 20 days vacation, floating and set holidays, wellness allowance, and paid parental leave; Whole Health Package: medical, dental, vision, life, disability insurance, and more; Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!)