Customer Success Specialist

As a Customer Success Specialist, you will be accountable for providing an amazing customer service, assisting the Credit Team and customers with applications and confidently resolving all product enquiries. We provide thousands of loans to customers each month and your contribution is important to optimise the customer experience and reduce the time it takes for a customer to receive a decision on their loan.

Responsibilities

Deliver the best customer service experience in all forms of communications, including but not limited to phone, emails, SMS and Live Chat; Engage with MONEYMEs customers and partners in a positive and professional manner to resolve a wide range of queries across all our products; Building rapport with customers to drive sales and conversions; Review and assess customer accounts; Process documents and note accounts with actions taken.

Requirements

Previous customer service experience; Well-developed communication skills; Highly organised; Excellent communication skills/ phone manner and ability to interact with external customers and internal partners; Highly developed organisational skills and attention to detail; Ability to think quickly on the phone in finding solutions for customers; Strong financial acumen; Ability to work autonomously, own and complete projects as well as multi-tasking.

Benefits

HMO on Day 1 + 1 free dependent; 15 days of vacation leaves and 15 days of sick leave; 1 birthday leave; Health and wellbeing initiatives like weekly sports activities and MONEYME Olympics; Fun filled company activities - summer outings, team building, team lunch or dinner, Halloween event, year-end party and so much more!; Complimentary snacks in the office; MONEYME Merchandise - hoodie, T-shirt, tumbler, notebook, and id lace; Quarter champion awards & reward trips; Quarterly awards, events, bonuses and more.