Customer Support Advisor (Maternity Cover)

First Mile Group has an opportunity for a Customer Support Advisor (maternity cover) based at the Greenzone office in Newark, Nottinghamshire. As a national waste broker, the company provides bespoke recycling and waste management solutions to its customers. The Customer Support Advisor will be responsible for handling all customer queries within specified timescales to ensure compliance and exceptional service delivery. The role is also responsible for the day to day running of client accounts under the direction and support of the Account Management Teams.

Responsibilities

Handling all customer queries within specified timescales to ensure compliance and exceptional service delivery; Day to day running of client accounts under the direction and support of the Account Management Teams; Processing service change requests and implementing changes on the Company software; Ensuring phone usage and calls are conducted in line with Company policies and training; Handling and resolving customer and supplier queries, while keeping customers and suppliers up to date; Investigating and resolving invoice queries

Requirements

Extensive experience of working in a customer facing role; Excellent written and verbal communication skills; Ability to communicate with customers and suppliers at all levels; Ability to manage own workload and time efficiently; Ability to work well under pressure; Strong confident personality

Nice to have

Experience of working in the waste industry

Benefits

Competitive salary and benefits; Company Pension scheme and Life Assurance scheme; 25 days annual leave per year, plus bank holidays; Career development and training opportunities; Enhanced family-friendly policies following qualifying service; Monthly wellbeing allowance to spend on whatever supports your wellbeing; Mintago Employee Assistance Programme