Customer Support Associate -Marine Electronics

Navico Group is looking for a Technical Support Associate - Lowrance where you’ll be at the heart of our customer experience, supporting users of our Marine Equipment. You’ll provide expert guidance, troubleshoot technical issues, and help customers get the most out of their equipment—all while contributing to a collaborative and innovate support environment.

Responsibilities

Serve as a key contact for customers, helping coordinate service activities and technical support via phone and email; Support customer satisfaction by assisting with product questions, including features, benefits, installation, and compatibility; Perform remote troubleshooting using schematics and internal tools; Document customer cases in CRM systems, and analyze service trends to improve quality; Collaborate with internal teams to enhance training materials, service documentation, and product robustness

Requirements

Prior experience in installation, repair, maintenance, or support of marine electronics hardware; Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal systems); High-School Diploma/GED; A positive attitude and professional poise; Strong ability to work with different types of people; Experience in troubleshooting electronics remotely; Proven ability to manage customer expectations, coordinate with internal partners, and deliver clear verbal & written communications; Self-Starting Team-Player skilled in Microsoft Office Suite; Strong communicator, team player, and proactive problem-solver with a bias for action and ownership mentality

Nice to have

ABYC, NMEA, or MEI Certified; FCC License; Bilingual in Spanish and English; Familiar with Lowrance HDS or Simrad NSS Ecosystem; 1 year of experience in Marine or RV electronics installation

Benefits

Medical; dental; vision; paid vacation; 401k (up to 4% match); Health Savings Account (with company contribution); well-being program; product purchase discounts; annual discretionary bonus