Customer Support Executive with German (Onboarding)

As a Customer Support Executive with German (Onboarding), you will act as a key liaison between Tide and potential members, ensuring they see the value of joining a leading fintech company. Your role combines excellent customer service with strong sales skills to convert leads into full Tide members. Tide is growing, and with that comes a high level of interest.

Responsibilities

Call potential members that have downloaded the Tide app but have not signed up and guide them through the onboarding process; Walk potential members through our signup process, answer their questions and use persuasion skills to highlight Tide's unique benefits and convert them into full-fledged Tide Members; Build rapport with our prospective members to identify areas to upsell relatable Tide products; Work with the KYC team to ensure that the members have provided all the correct documentation and troubleshoot any issues; Utilize upselling skills to offer a range of Tide Products to our prospective leads

Requirements

Native-level proficiency in spoken and written German; Previous customer service or telesales experience; Focused on revenue and can up-sell to our prospective members; A self-starter that is target-driven; Comfortable with adapting to constant change and shifting priorities; Member first mentality; Self-motivated and conscientious, wanting to make a real difference to the business; Technically-minded

Nice to have

Ideally some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience; You may also have experience of using Zendesk or similar and Predictive (or power) dialer

Benefits

25 days paid annual leave; 3 paid days off for volunteering or L&D activities; Extended maternity and paternity leave covered by the company; Personal L&D budget in the amount of 1000 BGN per year; Additional health & dental insurance; Mental wellbeing platform; Fully covered Multisports card; Food vouchers; Snacks, light food, drinks in the office; WFH equipment allowance; Flexible working from home; Sabbatical Leave