Customer Support Officer - First Nations Identified Role

As a Customer Service Officer, you'll be the first point of contact for people accessing our services. You'll support customers with appointments, answer questions, provide information, and help them navigate their journey with confidence.

Responsibilities

Supporting customers with bookings, appointments, and enquiries; Listening to customer needs and providing practical solutions; Accurately recording information using internal systems; Building positive relationships through respectful communication; Working collaboratively with colleagues across multiple sites; Learning new processes and adapting to change; Maintaining professionalism while supporting people from diverse backgrounds; Contributing to a welcoming and inclusive environment for all customers

Requirements

Open only to Aboriginal and/or Torres Strait Islander applicants; Enjoy helping people and building positive relationships; Communicate clearly, respectfully, and with empathy; Stay calm and focused when situations become challenging; Comfortable learning new systems and technology; Experience in customer service, hospitality, retail, administration, call centres, community services, or similar environments; Manage competing priorities in a busy workplace; Work well independently and as part of a team; Strong attention to detail and problem-solving skills; Understand the importance of meeting commitments and delivering quality outcomes; Must pass standard pre-employment checks, including NDIS Worker Screening Check and National Police Check

Nice to have

Potential; transferable skills; cultural knowledge; willingness to learn

Benefits

Work-life balance with no weekend work; Additional purchased leave options; Paid parental leave; Discounted health insurance; Novated vehicle leasing options; Recognition and reward programs; Career development and progression opportunities across the APM Group; Access to learning, mentoring, and professional development opportunities