Customer Support Specialist (100% Remote)

We're looking for a Customer Support Specialist (f/m/d) to join our fully remote team. You'll be the first point of contact for our customers — German-speaking property management companies using our software. If you're tech-savvy, empathetic, and get satisfaction from actually solving problems rather than just forwarding tickets, this role is for you.

🇩🇪 German fluency is a hard requirement for this role.

What you'll do

- Handle customer inquiries and support requests via email and WhatsApp — reliably and with a personal touch

- Troubleshoot issues in our software and guide customers to solutions

- Document recurring issues and help build out our internal knowledge base

- Join screen-sharing sessions with customers when a problem needs hands-on attention

- Coordinate with our development team to escalate and resolve bugs or product issues

- Help new customers get started and feel comfortable with the product

What we're looking for

- Native or fluent German — written and spoken (essential)

- Experience in customer support, ideally in a SaaS, IT or helpdesk environment

- Tech-savvy and comfortable learning new software quickly — you don't need a manual for every tool

- Structured, reliable, and able to manage multiple open cases at once

- You work autonomously and take full ownership of your tasks

- Bonus: Hands-on IT experience of any kind — whether it's scripting, automation, self-hosted tools, web apps, Linux, or server administration. If you can fix things yourself instead of just passing them on, that's a huge plus

About Us
We are a German automation agency turned into a SaaS company with our product hausverwalter.ai — an AI-first platform built specifically for German property management companies. Most property managers work with 5–10 software tools daily. We're building a single platform to replace them all, with AI agents handling the routine work automatically.
What makes this role unique: the software our customers use for support is the same software we're building ourselves. You'll be close to the product and the team.
For a closer look at what we're building, check out our YouTube channel — heads up, it's in German.
The role is fully remote — though you're always welcome to drop by our office in Worms, Germany.

Salary
$750 – $1500 per month before taxes, depending on experience. There will be room for growth in the years ahead.

What we offer

- 100% remote work

- Very flexible working hours

- Permanent employment contract in your country of residence through our partner Deel (Employer of Record)

- A product that our customers are genuinely excited about

- Focus on real work, not long meetings

- Job security: every hire is aimed at long-term employment

- Strong career prospects as we grow the team
If a long-term remote position at a structured, growing company sounds like what you're after, we'd be glad to receive your application.

Requirements

Native or fluent German — written and spoken (hard requirement); 2+ years of experience in customer support, ideally in a SaaS, IT or helpdesk environment; Tech-savvy and comfortable picking up new software quickly — you don't need a manual for every tool; Technical understanding and strong problem-solving skills — you find solutions, not just workarounds; You work autonomously and take full ownership of your tasks; Comfortable working under performance pressure; Quick on the uptake and a disciplined approach to your work; Bonus: Hands-on IT experience of any kind — scripting, automation, self-hosted tools, Linux, web apps, server administration. If you can fix things yourself instead of just passing them on, that's a big plus