Customer Support Specialist

Are you a people person with excellent communication skills and a passion for helping customers? We’re looking for a Customer Service Specialist to join our team and deliver an outstanding customer experience.

Responsibilities

Respond to customer inquiries via phone, email, and chat.; Provide accurate information about products, services, and company policies.; Handle customer complaints and resolve issues professionally and efficiently.; Follow up with customers to ensure their concerns are resolved.; Process requests, orders, returns, or other customer-related transactions.; Maintain accurate records of customer interactions.; Escalate complex issues to the appropriate department when necessary.; Work closely with internal teams to ensure a smooth customer experience

Requirements

Previous experience in customer service, customer support, or a similar role is preferred.; Excellent verbal and written communication skills.; Strong problem-solving and interpersonal skills.; Customer-focused, patient, and professional attitude.; Ability to work effectively under pressure and manage multiple tasks.; Good computer skills and familiarity with CRM or customer service systems.; Fluent in [English/Arabic/other language] , if applicable