Customer Value Lead

As Omnea's Customer Value Lead, you own the relationship with our customers across their entire lifecycle, working with some of our largest and most strategic accounts. Your job is to make sure customers get real, measurable value from Omnea from day one, and to turn that value into renewals, expansion, and upsell. Omnea is an AI-native platform for enterprise procurement, with $75M raised from Khosla Ventures, Insight Partners, and Accel.

Responsibilities

Own a revenue number with an NRR quota covering expansion and retention across an enterprise book; Build relationships from procurement managers to CFOs and multi-thread across each account; Build the playbook from scratch, defining commercial rhythms, norms, and processes; Shape what Omnea builds next by feeding customer signal to Product and Revenue leadership

Requirements

4-8 years of experience in a top-tier, fast-paced environment: a startup, scale-up, VC, consulting, banking, or something you built yourself; If in a commercial role, experience with six-figure ARR+ accounts, multi-stakeholder buying committees, and genuine executive relationships; Ability to build rapport, influence people, and drive change; Gravitas to engage senior leadership, ideally up to CFOs, Legal, or Procurement; Comfortable with ambiguity; organised enough to manage a complex book of business; confident enough to push back on customers when they're wrong; Ambitious, competitive, and care about doing excellent work; Takes ownership seriously; Worked in real enterprise environments; managed senior stakeholders with high expectations; track record of getting things done; GTM roles broadly or customer-facing roles with heavy commercial/GTM crossover; Tuesdays, Wednesdays & Thursdays in-person at Omnea offices

Nice to have

Ideally up to CFOs, Legal, or Procurement

Benefits

Competitive geo-localised benefits