Customs Brokerage Supervisor

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

As a Supervisor, you will be responsible for supervising the day-to-day Operations and staff. Support transition and retention of customers.

Responsibilities

Utilize dashboards, reports and desk checks to ensure timeliness of file logging, entry/admission/withdrawal filing and billing.; Ensure the team's activities are in compliance with the regulations of local Customs laws and Partner Government Agencies (PGA); Ensure the team is compliant with the Process Standards and works within the SOP requirements of the client(s); Ensure the team operates in accordance with the policies and procedures of Expeditors; Ensure our clients are receiving an exceptional level of customer service; Manage team dashboards and productivity. Also, join conference calls and/or pilot programs as designated by management; Assist team members with problem solving and customer service; Perform entry/admission/withdrawal audits and implement corrective actions; Ability to perform all of the functions performed by CSRs including but not limited to processing entries/admissions/withdrawals, meeting KPI's, working with Customs & PGA's, etc.; Ensure all team members are cross trained and that each client has a primary and backup CSRs are assigned.; Create SOPs and transitioning new clients within the team; Periodically review existing SOPs for accuracy and update or send to agent to update as necessary; Ensure all team members are following Expeditors' credit and OCL process.; Review rate schedules for accuracy; Ensure all files are billed timely, accurately and accounting discrepancies are resolved; Ensure proper usage of GL codes; Monitor overtime; Review profitability and productivity - with a goal of eliminating waste; Keep team's morale at a high level and maintain a low level of unplanned turnover; Train, Motivate, Challenge and Mentor other employees; Have routine team meetings with all members of your team to ensure everyone is aware of changes, updates to regulations, etc.; Prepare Annual Employee Reviews and 1 on 1s for members of your team.; Ensure all team members meet or exceed training requirements and deadlines.

Requirements

At least 3 years of Customs Brokerage Experience with Expeditors' Internal System; At least 1-2 years of lead/supervisory experience; Well-rounded knowledge of the HTSUS; Well-rounded knowledge of the Title 19 of the Code of Federal Regulations; Well-rounded knowledge of the Foreign-Trade Zones Manual; Knowledge and experience with Participating Government Agencies; The ability to troubleshoot and solve problems quickly and effectively; Strong Management Skills; Must be able to commute to the Pullman/El Paso Facility; High School Degree or equivalent required; Must be legally authorized to work in the United States; Must have the ability to work overtime and/or weekends in support of the department needs; Fluent in English and Spanish, both written and verbal; Good computer skills (Word, Excel, and familiarity with PowerPoint); Comfortable with numbers and basic mathematical skills; Familiarity with 10-key usage; Ability to multi-task and prioritize throughout the workday while remaining focused and organized; Demonstrated ability to be pro-active in thought and action; Strong organizational Skills; Analytical with a strong attention to detail; Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results; Ability to work independently and in a collaborative team environment; Willing to pitch in and help on last minute projects or assist team members; Excellent written, verbal, and interpersonal communication skills; Has a demonstrated strong work ethic, and reliability; Comfortable working in a professional business environment; Proven ability and desire to learn new software and technologies; Knowledge of Expeditors Internal System Preferred; Undergraduate Degree Preferred; Customs Brokerage License or Actively pursuing and taking the exam

Benefits

Paid Vacation, Holiday, Sick Time; Health Plan: Medical, Prescription Drug, Dental and Vision; Life and Long Term Disability Insurance; 401(k) Retirement Savings Plan; Employee Stock Purchase Plan; Training and Personnel Development Program