Data Center Regional Operations Manager - NE

Accountable for the overall success of Jones Lang LaSalle Critical Engineering Management (CEM) services for the JPMC account. Will oversee the implementation of all CEM processes and procedures to ensure regional compliance. Responsible for interpreting, communicating, and establishing engineering services and critical environments management strategies for supporting the JPMC account. Ensures the integration of all services and that they are delivered within agreed service levels. Provides oversight in all processes, field execution, including use of the corporate network and all platform tools, promoting and fostering relationships while serving as the key engineering services liaison for the client. Own local client relationships, implementation of services and financial success of the assigned portfolio in accordance with JPMC Corporation policies, procedures and standards. Ensures all resources, i.e. human, financial etc., are managed within the policies and procedures of Jones Lang LaSalle.

Responsibilities

Accountable for the overall success of Jones Lang LaSalle Critical Engineering Management (CEM) services for the JPMC account; Oversee implementation of all CEM processes and procedures to ensure regional compliance; Establish engineering services and critical environments management strategies for the JPMC account; Support account in exceeding annual KPI targets by organizing objectives, measuring and reporting progress; Manage all client engineering services activities and contract compliance; Support financial performance of the account, including input to annual operating and capital plans; Review regional metrics against account wide metrics; Measure, monitor and report cost savings and value add contributions of the team; Participate in regional planning team to develop portfolio strategies; Oversee timely and accurate implementation of strategic plans; Support process owners with training and ensure adherence to processes and procedures; Oversee development, approval, commissioning and close-out of critical infrastructure projects, including archiving of critical documents; Review and maintain Business Continuity Plans (BCPs), including call trees and periodic testing; Manage communications during critical emergencies, including root cause analysis; Provide situation status updates to the Director of Data Center Operations, customer stakeholders and suppliers; Ensure properties are operated, maintained and tested in accordance with applicable requirements; Establish annual audit schedules for customer and Jones Lang LaSalle Operations audits; Oversee suppliers meeting KPIs for client incident impacts with a goal of 100% Critical Facility Uptime; Assist Account Managers with succession planning and on/off boarding programs; Available 24/7/365 in support of the customer's critical environment; Perform additional job duties as requested

Requirements

10+ years operational experience with responsibility for leading teams in a critical environment, including 5+ years' experience in Data Center services; Demonstrated leadership skills in managing people and customers; Experience leading diverse, union and non-union, highly technical engineering/operations staff; Strong oral and written communication, negotiation and analytical skills; Strong strategic thinker and planner with ability to develop alternative ways to proceed; Strong analytical ability to think about all the factors that might affect a situation, recommend and execute solutions; Strong organizational skills; Strong judgment, problem-solving and crisis management skills; Excellent interpersonal and relationship building skills; Extensive electrical, mechanical & plumbing knowledge of commercial facilities with a very strong background in critical data center operations; Fundamental skills in critical systems such as emergency/stand-by generators, automatic transfer switches, uninterruptible power supply (UPS) systems, power distribution systems, UPS batteries; Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, PowerPoint, Visio and Microsoft Outlook; Electrical or Mechanical Engineering degree or equivalent combination of technical experience and training is required; Proven record of providing excellent internal and external customer service; Candidates must be authorized to work in the United States without sponsorship

Nice to have

Regional or National experience strongly preferred

Benefits

401(k) plan with matching company contributions; Comprehensive Medical, Dental & Vision Care; Paid parental leave at 100% of salary; Paid Time Off and Company Holidays; Early access to earned wages through Daily Pay