Data Center Technician II

The Data Center Technician II role is a 24x7x365, market-based position responsible for providing physical and technical support to Flexential customers and resources. A clear understanding of facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is expected in this role. A Data Center Technician II must be able to demonstrate the ability to represent Flexential, both professionally and technically, during interactions with customers and internal resources in a calm and professional manner.

Responsibilities

Demonstrate ownership and precision in executing standard auditing tasks, identifying when audits are needed, and reporting findings to appropriate stakeholders; Support DCT I's and developing DCT II's with documentation, report QA, and communication across operational systems; Act as a trusted peer resource and role model for Technical Operations best practices; Establish and maintain strong customer relationships and respond to customer calls and emails promptly; Monitor and help troubleshoot technical issues and alarms with Flexential Infrastructure; Perform physical security walkthroughs and administer security sign-in and badging procedures; Track and document time spent on tasks and support cases; Ensure accurate timesheet entry and timely submission; Follow Flexential Cabling Standards; Serve as escalation resource for ServiceNow ticket analysis and execution; Translate and verify instructions for scheduled Remote Hands tasks; Take on project lead responsibilities for provisioning tasks; Work through uncommon upgrade/replacement requests; Execute maintenance and PRJTASK requests with minimal guidance; Conduct site safety walkthroughs and contribute to emergency readiness efforts, including Go-Team participation; Exhibit understanding of power systems, fire suppression, and cooling systems; Escalate issues appropriately and communicate clearly with DCM/CIE; Own access control and monitoring responsibilities, including badge troubleshooting and security reports; Support operational reporting, including customer-specific and security-related documentation; Support 24x7x365 operations, including varied shifts as needed; Perform other duties as assigned

Requirements

Experience in a 24/7 production environment; Strong critical thinking skills; Proficient understanding of Windows and Microsoft operating systems; Knowledge of networking like Routing, Subnets, and Communication protocols; Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power; Knowledge of data center operations; 2-4 years of experience working within an IT or Data Center Support environment; High school diploma or equivalent; Familiarity with cable standards, such as 568A and B pin-outs; Excellent verbal and written communications skills; Proficient understanding of internal platforms and standard backup job troubleshooting; Strong attention to detail, making and keeping commitments and meeting deadlines; Ability to climb ladders and work aloft; Ability to work in hot and cold temperature environments; Ability to maneuver pallet jacks; Ability to lift up to 50 lbs; Ability to pull and install cabling

Nice to have

3 years of experience working within an IT or Data Center Support environment; Network+, Security+ or pursuing similar certification

Benefits

Medical, Telehealth, Dental and Vision; 401(k); Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA); Life and AD&D; Short Term and Long-Term disability; Flex Paid Time Off (PTO); Leave of Absence; Employee Assistance Program; Wellness Program; Rewards and Recognition Program