Day Concierge - Belle Vue

As Day Concierge, you are the face of our community, ensuring a seamless luxury experience for our residents. You will balance high-end hospitality with rigorous site safety and operational compliance.

Responsibilities

Act as the primary interface for residents, fostering a warm community atmosphere while conducting welfare checks and handling sensitive information with professional boundaries; Serve as an ambassador for the Hampstead area, providing bespoke recommendations for local amenities such as dining, arts, and transport; Lead on-site safety by conducting regular patrols, monitoring CCTV, managing secure access, and acting as the first responder for emergency situations; Monitor the building’s M&E (Mechanical & Electrical) systems and perform basic troubleshooting of apartment fixtures to ensure the development runs seamlessly; Coordinate with sales, management, and contractors to ensure the exclusive guest suite and spa facilities are fully operational and maintained to 5-star standards; Induct and oversee onsite service providers, including housekeeping, landscaping, and maintenance teams; Maintain precise logs for health & safety compliance, maintenance reporting, and daily handovers

Requirements

Proven experience within a luxury residential property setting; Educated to GCSE standard grade C or above, or equivalent in Maths and English, or with hospitality / property related vocational qualifications; Effective written and verbal English communication skills, ensuring all inquiries and administrative tasks are handled with accuracy and professionalism; Strong IT skills are essential; Well presented and highly professional; Flexible and well organised with the ability to use initiative and remain calm under pressure; Enhanced DBS check; Right to work in the UK

Nice to have

Knowledge of Google Workspace is an advantage; Knowledge of the local area and events including but not limited to restaurants, theatre scene, parkland, clubs and societies will be highly advantageous; Experience of working a similar shift pattern is desirable but not essential

Benefits

Contributory pension with enhanced employer input; Life Assurance; Company Discounts Portal; Refer-a-Friend scheme; Enhanced annual leave (with a holiday buying scheme); Two paid volunteering days per year; Comprehensive Employee Assistance Programme; Health Cash Plan; 24/7 Virtual GP access; Discounted gym memberships