Debt Solutions Administrator

The Debt Solutions Administrator will provide exceptional service to our clients while supporting our team of Licensed Insolvency Trustees and Debt Solutions Managers with other administrative tasks.

Responsibilities

Accurate file input of pertinent information into Ascend, Microsoft Dynamics and other software; Working independently on a variety of files assigned by Debt Solution Managers and/or Regional Practice Leader; Verifying files for accuracy and completeness on the application and supportive documentation; Developing and organizing a plan including contact points with the client, gathering documents, and following up to get each file from its current status to the next stage in the process; Communicating promptly and as planned with the prospective client to acquire outstanding items that will enhance the client’s experience in preparation to sign with the Debt Solution Manager; Providing clarity and guidance on insolvency and explaining next steps to the prospective clients; Efficiently organizing and uploading documentation to an internal database; Collaborating with other teams to prepare file for input; Liaison with admin and banking teams regarding outstanding issue on files; Establishing and nurturing good working relationship with a team of 4-5 Debt Solution Managers across Canada; Other duties as may be required

Requirements

Post-secondary education or related equivalent experience; 3 years’ experience in an administrative or clerical role; Natural ability to recognize and speak to the client’s emotional state; Excellent verbal and written communication skills to effectively connect with clients and other stakeholders; Strong attention to detail and the ability to multitask in a fast-paced environment; Excellent organization and time management skills; High computer literacy with Microsoft Office and the ability to learn new programs; Great interpersonal skills to deal with team members, staff, and clients; A team player who can also work independently and take ownership of their workload.

Nice to have

Previous experience in the consumer insolvency experience is highly desirable; Experience with Microsoft Dynamics CRM would be an asset

Benefits

Flexible work arrangements; Generous vacation- wellness days and birthday off; Extended health and dental coverage, plus virtual doctor services; Employee Assistance Program and mental health resources; Company-matching retirement savings plan; Financial support for professional development; Annual company events; Exclusive access to perks and discounts