Deliverability Consultant

As a Deliverability Consultant, you are considered a subject matter expert internally and externally. Your main focus will be helping guide our clients to sending success by interpreting deliverability-related data (bounce logs, engagement recency, SNDS, GPT, etc) on behalf of the client and providing meaningful, prescriptive, actionable guidance by way of reports, business reviews, and regular client meetings. You will occasionally help in the sales process and will be heavily involved in the implementation and onboarding of new clients. As a growth-stage startup, there are always extra tasks and projects to take on, so tackling side projects to help improve our processes and the client experience will be a big part of your day-to-day as well.

Responsibilities

Be an advocate for our clients; Seamlessly adopt the Cordial deliverability philosophy; Onboard and implement the programs of a wide range of clients (with regard to volume, cadence, and industry); Work closely with Client Success Managers, Solutions Experts, and Support to best assist clients' needs and meet company goals; Manage internal stakeholders and external client expectations on projects and timelines; Collaborate with our Client Success, Strategy and Support teams to ensure we are continuously meeting and exceeding our clients' expectations and goals; Develop and share best practices with clients and internal teams; Document and record all ongoing project work; Produce content for our blog and knowledge base; Identify gaps in our processes and offer/implement creative solutions; Remain connected to email communities and report on industry trends and changes that will impact Cordial clients; Represent Cordial at industry functions and communities such as M3AAWG, EEC, EmailGeeks, CSA, etc; Interpret deliverability-related data (bounce logs, engagement recency, SNDS, GPT, etc) on behalf of the client and provide meaningful, prescriptive, actionable guidance by way of reports, business reviews, and regular client meetings; Occasionally help in the sales process; Be heavily involved in the implementation and onboarding of new clients; Take on side projects to help improve processes and the client experience

Requirements

3+ years of experience in a deliverability-related role; Familiarity with MTA service providers (Sparkpost, SendGrid, PMTA, etc); Expertise in the intricacies of sending to top-level ISPs and MBPs (Microsoft, Gmail, VMG); Strong understanding of email authentication (SPF, DKIM, DMARC, ARC, BIMI, etc), SMTP protocol, and industry best practices; Direct experience onboarding new clients (including IP and domain warmups); Autonomous in day-to-day work, with the ability to identify the next prioritised task; Ability to interpret high-level data on behalf of non-technical marketers and communicate the idea back in an easily digestible format; Experience consulting with C-level executives and other decision-makers; High emotional intelligence and strong communication skills necessary to assist in communicating with a wide range of individuals, internally and externally; Strong troubleshooting and problem resolution skills (diagnosis, option assessment, recommendation and escalation); Proficient in G Suite tools (Google Drive, Sheets, Docs, and Slides); Able to manage multiple open projects at any point in time, with varying degrees of complexity and business priority; Adept at identifying issues, recognising patterns, proposing solutions and helping to create repeatable processes or documentation

Nice to have

Experience troubleshooting sending to APAC and EMEA regions; Foundational understanding of APIs and other development tools (such as SQL); BI tools (such as Tableau, Google Data Studio, etc)

Benefits

Equity and bonus; Robust benefit plan (medical/dental/vision/life); 401k match; Flexible time off; Monthly wellness and cell phone stipends; Childcare and continued education yearly reimbursements; Healthy work/life balance