Deployment Strategist

As a Deployment Strategist, you'll own customer adoption and growth through the deployment and successful release of AI infrastructure. Customers come to Runlayer with a proof of value that works; your job is to take them from that first production use case to an enterprise-wide deployment. You'll own a book of enterprise accounts and be measured on net dollar retention.

Responsibilities

Scale proof of value into production and own the path from initial deployment to enterprise-wide adoption; Run a working cadence with customer security, IT, infrastructure, and AI teams; Plan and run QBRs, readouts, and enablement sessions with the AE, up to CISOs, CTOs, and AI Transformation leaders; Answer how-to questions, walk customers through new features, and build concrete AI plans across MCPs, skills, and agents; Own account health, act on risk early, triage technical issues, and hand them to support; Share responsibility for renewals and upsell with AEs, including writing renewal plans 90 days out; Relay field learnings to Product and Sales and improve the deployment playbook

Requirements

5+ years in a customer-facing technical role (Deployment Strategist, Technical Account Manager, Customer Success Engineer, Solutions Architect, professional services, or technology consulting); Consulting or operating experience; Proven ownership of multiple enterprise accounts with shared responsibility for renewals and expansion; Technical depth in explaining SSO and SCIM, MCP servers and AI clients, and access policies, and reading logs and API responses to triage issues; Executive presence running business reviews and enablement sessions with security, IT, and AI leaders up to CISO and CTO; Clear writer of account plans, handoff notes, and tickets; AI-native, passionate about AI and builds and uses agents in daily work; Intellectually curious

Nice to have

An active GitHub, software built on the side, or hobby projects built with AI; Experience at an AI or data platform company; Post-sale experience at a security, identity, or developer infrastructure company; Experience supporting a self-hosted product running on AWS, Kubernetes, or Terraform; Experience building customer health scoring or dashboards in SQL

Benefits

Competitive salary and equity; Paid time off, including paid vacation, paid sick leave, and paid parental leave; Professional development budget for conferences, courses, and certifications; Top-tier equipment, with choice of laptop and accessories; Comprehensive health, dental, and vision coverage; Opportunities to work directly with innovative companies