Deputy Events Office Manager

Be Yourself – Be a Bold Team Player – Be Leonardo. Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland! As a Deputy Events Office Manager, you will be tasked to always ensure the smooth and professional running of the events team and office, in turn increasing conversion and M&E demand to ensure that we gain maximum market share from all customers and gain their loyalty.

Responsibilities

Support the Area Events Manager in daily tasks; Support the management of the day-to-day operation of the events team; Train and coach team members; Manage the diary, conducting diary checks for double bookings and stacking; Audit team members' bookings to ensure entry standards are maintained; Manage the enquiry inbox; Process all incoming Meeting & Events enquiries in line with agent and company time frames; Produce proposals for all enquiries with sufficient detail in line with each event's spec; Increase conversion of enquiries by developing client relationships and maximising sales leads; Use the provided demand calendar and pricing structure when quoting; Arrange site inspections, ensuring they are fulfilled professionally, efficiently and effectively; Produce, issue and chase the return of event contracts; Ensure Opera is updated with accurate information and all revenue is loaded in line with event contracts; Identify new sales leads and secure them with guidance from the Sales Manager; Produce and check all function sheets; Ensure hotels are informed of all upcoming events; Complete billing daily and ensure a payment method is in place before clients arrive on site; Suggest ways to improve demand and conversion of M&E; Ensure Leonardo Test call criteria are followed for telephone enquiries, with a minimum of one test call per month and a minimum score of 85%; Keep up to date with knowledge of competitor set facilities and offerings

Requirements

Minimum 1 year of experience managing a team

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe; Company-wide recognition scheme with vouchers for high street shops; Talent referral scheme; Thank You Week activities; Wellbeing Calendar; Ongoing job-related training programmes with clear paths for progression; Learning Bites; Come Join Us Guest Care training; Wellbeing webinars