Deputy General Manager

Title: Deputy General Manager

Location: King's Cross, London

Benefits

We currently have an exciting opportunity for an experienced Deputy General Manager to join us at one of our highly prestigious contracts.

This is a fantastic opportunity for a passionate hospitality professional who loves great food, exceptional service and creating memorable experiences. Working as a key part of the management team, you’ll help lead a talented team, ensuring our day-to-day catering and hospitality operation consistently delivers at its best.

Events will be an important part of the role, so we’re looking for someone with strong events management experience who is confident bringing together people, food and service to deliver seamless experiences from start to finish.

As our Deputy General Manager your focus is to work closely with your teams to develop a great work relationship and together to provide the best customer service.

As well as having an excellent presentation, organisational and communication skills, you will be able to demonstrate a real passion for food & service and possess bags of enthusiasm.

Responsibilities

Support the General Manager in delivering an outstanding catering and hospitality experience.; Lead, motivate and develop the team, creating a positive and high-performing working environment.; Take a visible, hands-on approach, supporting the operation during busy service periods and events.; Plan, coordinate and deliver a variety of events, ensuring they run smoothly from initial preparation through to delivery.; Maintain consistently high standards of food presentation, service and customer experience.; Build strong relationships with the client, customers and key stakeholders.; Support team training, development and performance, helping colleagues reach their full potential.; Support the commercial performance of the contract, identifying opportunities to drive sales and manage costs effectively.; Ensure excellent standards of cleanliness, food safety, health and safety and operational compliance.; Respond quickly and positively to changing operational requirements and customer needs.; Support continuous improvement, bringing new ideas and creativity to the catering, hospitality and events offer.

Requirements

Previous management or supervisory experience within catering, hospitality or a similar fast-paced environment; Strong events management experience; A genuine passion for food, service and the customer experience; A visible, hands-on leadership style; The ability to inspire, motivate and develop a team; A commercial mindset and an eye for detail; Confidence building strong relationships with clients, customers and colleagues; The energy and flexibility to thrive in a varied hospitality environment

Benefits

28 Days holiday including bank holidays; 3 volunteering days; plus your birthday off; 3 days grandparent leave; 24 week’s enhanced maternity leave; Bespoke training and development opportunities; Pension and life insurance; Discounts available on our PerkBox app, high street shops, holidays & cinema; Wellbeing hub; Access to employee assistance programme; Free meals whilst at work; Career development opportunities; HIT Apprenticeships for all experience levels