Digital Archiving Success Manager

You will be the face of Preservica working closely with customers to support the overall success of their digital preservation program by providing guidance and hands-on support for structuring data and metadata, uploading and ingesting large volumes of digitized and born digital content, configuring roles and security, integrating and mapping to catalogs and other systems, handling different content packages, and liaising with the customer’s IT team to gain support configuration where required. You will also be the success champion for the customer.

Responsibilities

Provide guidance and hands-on support for structuring data and metadata; Upload and ingest large volumes of digitized and born digital content; Configure roles and security; Integrate and map to catalogs and other systems; Handle different content packages; Liaise with the customer’s IT team to gain support configuration where required; Leverage archiving best practices and process frameworks to drive continual process improvement; Create scripts to support customer specific use cases; Utilize APIs; Stay abreast of trends in digital archiving, data management, technologies, sourcing, policies, procedures, and other external changes that could have an impact on client operations; Achieve high levels of Client satisfaction in the utilization of SaaS products; Act as escalation point for all requests and incidents and communicate appropriately to customers and internally

Requirements

Previous hands-on experience with digital archiving solutions or record management systems; Proficiency in any scripting languages for example Python, Bash or similar; General understanding of REST, APIs, SDKs etc.; Familiarity with MODS, METS, PREMIS and other metadata standards relevant to digital preservation and libraries; Experience with XML; Strong customer service approach mind-set; Ability to manage change effectively and take responsibility for the performance and results of people or process; Strong communication and reporting skills; Ability to develop good relationships with stakeholders

Nice to have

DAS certification (or equivalent); Based in Eastern Time zone; Located in or near Boston; Background in digital archival science; Technical aptitude

Benefits

Competitive salary and benefits package; Tangible career development opportunities; Dedicated training time to support professional growth