Digital Product Manager Lead Senior

Drives digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices. Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Drives business case development. Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll-out or promotion of digital experiences. Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Partners with Marketing to develop in product-specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs. Drives business, financial, and customer experience results of new and existing products and effectively recommends modifications in experiences and/or marketing to improve results. May coordinate and/or coach Product Managers and Associates.

Responsibilities

Drives digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices; Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences; Prioritizes and decisions recommendations; Drives business case development; Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity; Manages the development, production, roll-out or promotion of digital experiences; Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals; Partners with Marketing to develop in product-specific marketing initiatives; May participate in client facing activities; Supports risk management, compliance, and audit needs; Drives business, financial, and customer experience results of new and existing products and effectively recommends modifications in experiences and/or marketing to improve results; May coordinate and/or coach Product Managers and Associates

Requirements

Extensive product management experience with a proven track record of taking concepts from initial idea through full product lifecycle to delivery; Ability to support after hour releases as needed; Strong Agile product ownership experience collaborating closely with engineering, design, and cross functional teams; Excellent critical thinking abilities with strong attention to detail and analytical decision making; Deep commitment to delivering high quality customer experiences and driving meaningful outcomes; Demonstrated leadership with the ability to take initiative, independently drive work forward, and excel in ambiguous or fast changing environments; Business Acumen; Competitive Environment; Data Gathering and Reporting; Design Thinking; Effective Communications; Innovation; Knowledge Of Product Line; Marketing Strategy and Positioning; Product Development Life Cycle; Project Management; Solutions Development; Roles at this level typically require a university / college degree; Industry relevant experience is typically 8+ years; Bachelors degree

Nice to have

Agile Web Development; Business Requirements Documentation (BRD); Data Visualization; Digital User Experience; Employee Engagement; IT Architecture; JavaScript; Wireframing; Higher level education such as a Masters degree, PhD, or certifications is desirable

Benefits

medical/prescription drug coverage with a Health Savings Account feature; dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match; pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; robust wellness program with financial incentives; maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; between 15 to 25 vacation days each year depending on career level; years of service