Digital Workflow Services Associate | Southfield, MI

The Digital Workflow Services Associate operates in a dynamic, multi-skilled environment to ensure client account documentation complies with industry regulations. Serving as a liaison between branch personnel and the Home Office, the associate provides world-class phone support to troubleshoot system issues and deliver training on operational processes. The role also involves facilitating problem resolution, processing client documents, and adhering to established procedures for routine tasks. Additionally, the associate receives general guidance to perform a variety of non-routine tasks, exercising limited decision-making authority while contributing to overall service excellence.

Responsibilities

Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility; Carry out operational tasks by following established processes. May involve adjusting basic settings or parameters in order to meet performance standards; Use standard office software to carry out basic formatting of letters, memoranda, and routine reports; Maintain files and records; Ensure a positive experience for internal clients by having courteous interactions with them; Assess compliance with established standards and protocols for routine inquiries; Support others by carrying out basic data management tasks; Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct; Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching

Requirements

High School (HS) (Required); General Experience - 4 to 6 months; Supports business processes with guidance but not constant supervision by understanding and effectively using standard office equipment and standard software packages; Uses clear and effective elementary verbal communications skills under supervision to express ideas, request actions and formulate plans or policies; Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives; Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements; Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making; Uses an elementary understanding of numerical concepts to perform mathematical operations such as report analysis under supervision; Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives; Works at an elementary level under supervision to select, deploy and get the best results from the most appropriate office system

Benefits

Medical; Dental; Vision; Life insurance; Critical illness insurance and accident insurance; Disability benefits; Retirement savings; Paid time off (including vacation, holidays, and sick leave); Parental leave; Additional compensation (cash or equity); Discretionary bonuses; Commissions