Director, Client Services- APAC

The Director, Client Services, APAC is a client-facing role responsible for setting the strategic direction for one of StackAdapt's fastest-growing regions. You'll lead and scale a high-performing Client Services organization, partnering with regional and global leaders to deliver exceptional client outcomes while driving retention, commercial growth, and operational excellence across APAC.

Responsibilities

Lead and coach leaders so your team has the exact training, support, and resources they need to build lasting careers and deliver exceptional results for our clients; Drive retention and account expansion strategies to ensure our partners secure clear, proven value and continue growing their ad spend with us; Partner directly with regional Sales teams on account planning and renewals to win new business and prove our platform fits client needs; Meet directly with client executives and speak at key industry events to build trusted partnerships and resolve complex regional service challenges; Simplify our day-to-day regional workflows and track clear performance metrics so our team can work productively without facing burnout; Coordinate with our Legal and Revenue Operations teams to navigate regional data privacy regulations, keeping our operations secure and compliant across different APAC countries; Work alongside global Product, Marketing, and Sales teams to bring local market feedback into our product pipeline, helping us build features that solve real regional needs

Requirements

10+ years of experience in client services, customer success, or account management within programmatic advertising, digital media, or adtech; 5+ years of senior leadership experience managing managers and building teams across culturally and commercially diverse APAC markets; Deep understanding of the programmatic ecosystem, including DSPs, campaign strategy, optimisation, measurement, and client service models; Fluency with DSP platforms, or a demonstrated ability to build deep platform mastery quickly; Strong knowledge of the APAC digital advertising scene, with experience operating in markets like Singapore, Australia, Japan, Greater China, and Southeast Asia; Proven success leading regional client services teams through periods of business growth or organisational change; Proven experience owning executive-level client relationships, securing accounts through renewals, and working alongside Sales to lead commercial negotiations; Strong financial skills to manage regional budgets, allocate resources, and ensure solid business returns; Experience designing service models and frameworks that help teams support clients efficiently as we grow; Excellent stakeholder management skills, with a track record of driving initiatives across Sales, Product, Marketing, Revenue Operations, and Analytics; Strong analytical skills to look at operational numbers and make clear, practical business decisions; Experience using automation, AI, and technology to improve daily workflows and team productivity; A passion for developing managers and creating a positive, collaborative team culture; Working understanding of the regional regulatory and data privacy rules in APAC

Benefits

Highly competitive salary; Retirement/ 401K/ Pension Savings globally; Competitive Paid time off packages including birthday's off; Access to a comprehensive mental health care program; Health benefits from day one of employment; Work from home reimbursements; Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto; Robust training and onboarding program; Coverage and support of personal development initiatives (conferences, courses, books etc); Access to StackAdapt programmatic courses and certifications to support continuous learning; An awesome parental leave program; A friendly, welcoming, and supportive culture; Our social and team events