Director, Commerce Delivery & Capability (UK)

The Commerce Delivery & Capability Director (UK) is a senior leadership role responsible for how commerce is executed and scaled across the UK business. This role owns the end-to-end delivery model across retail media activation and embedded commerce teams, ensuring consistent, high-quality execution across all clients. It is accountable for building the systems, standards, and capabilities required to deliver performance and enable scalable growth. Working in close partnership with the VP, Commerce UK and VP, Commerce Strategy & Consultancy, this role ensures commerce strategies and solutions are effectively operationalised and embedded within client organisations.

Responsibilities

Own the commerce delivery model; Define and lead the end-to-end commerce delivery model across activation and embedded teams; Establish standards for execution excellence across all clients; Ensure delivery is consistent, scalable, and aligned to client objectives; Lead activation at scale; Own all retail media activation (onsite and offsite); Drive performance excellence across optimisation, pacing, reporting, and QA; Ensure campaigns are executed effectively, efficiently, and to a high standard; Build capability and systems for scale; Design and implement operating models, playbooks, and delivery standards; Build capability frameworks and training programmes across teams; Drive consistency, efficiency, and quality across all delivery functions; Drive integration across channels; Ensure commerce is fully embedded within wider media execution (search, social, programmatic); Align with cross-channel teams to deliver joined-up activation; Enable connected execution across platforms and disciplines; Own performance and governance; Set and track performance benchmarks and KPIs; Identify and resolve delivery risks, inefficiencies, and gaps; Embed a culture of continuous improvement and operational rigour; Influence client outcomes; Partner with VP Commerce UK to support client performance and growth agendas; Contribute to client conversations where execution and delivery are critical; Ensure delivery aligns to commercial objectives and measurable outcomes

Requirements

Senior leader with a track record of scaling commerce or media delivery functions; Strong expertise in retail media activation and platform execution; Experience building operating models, standards, and scalable systems; Highly structured, with a focus on execution excellence and consistency; Able to translate strategy into practical, high-performing delivery; Credible in senior client environments, particularly on performance and execution; Right to work in the UK

Benefits

Competitive medical insurance; group retirement plans; vision insurance; dental insurance; significant paid time off; preferential partner discounts; employee mental health awareness days