Director, Customer Success (SUMMIT)

UiPath is seeking an exceptional Director of Customer Success to lead and scale our customer success operations across telecommunications, high-tech, media, and retail and consumer goods. This is a high-impact leadership role for someone who thrives on building teams, driving portfolio performance, and serving as a strategic partner across Sales, Product, and Go-To-Market organizations.

Responsibilities

Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health; Proactively identify and reduce systematic risk across the customer lifecycle; Operate with data-driven rigor using forecasting, probabilities, and path-to-plan analysis; Tie customer adoption directly to measurable revenue impact and business outcomes; Serve as a strategic partner across Sales, Product, and Go-To-Market teams; Build and maintain established cross-functional influence across the organization; Collaborate on deal construction and commercial activity; Drive alignment between customer success strategies and broader GTM initiatives; Build and scale high-performing Customer Success teams; Provide strong interpersonal coaching and mentorship to team members; Model unwavering accountability and ownership culture; Establish and communicate what good looks like across the organization; Champion customer- and team-oriented culture; Drive operational rigor and discipline across service delivery; Establish and maintain key operational standards for the business; Transform individual execution into broader packaged plays and new standards; Ensure consistent and articulate communication across all stakeholders

Requirements

Previous experience with formal people management and team leadership; Must be authorized to work in the US for this role; Proven track record in broad portfolio impact including renewals, saves, and adoption metrics; Experience with deal construction and commercial activity; Established cross-functional influence across Sales, Product, and GTM organizations; Strong interpersonal, coaching, and mentorship skills; Entrepreneurial mindset with tenacious execution capabilities; Articulate and consistent communication style; Customer- and team-oriented approach with ability to champion culture

Nice to have

Deep exposure to telecommunications, high-tech, media, and retail & consumer goods business landscapes; Understanding and usage of key industry solutions embedded in GTM strategy; Established relationships across marquee accounts; Examples of transforming individual execution into broader packaged plays or new organizational standards; Demonstrated ability to identify and establish operational excellence benchmarks; Experience operating in complex, highly technical renewal deal cycles