Director, Localisation & Operations - Europe

Crunchyroll is looking for an operational leader to serve as Director, Localisation & Operations. In this role, you will build, scale, and lead a multi-disciplinary team driving three core operational pillars: regional dubbing operations, platform content operations, and localized marketing operations. You will ensure every piece of content is delivered on time, at peak technical quality, and in an authentic local tone of voice, shaping Crunchyroll's European operations.

Responsibilities

Lead the regional dubbing operational strategy, setting gold-standard quality benchmarks; Source, evaluate, and manage relationships with external dubbing studios, post-production houses, and localisation agencies; Lead vendor negotiations for competitive rates, scalable capacity, and strict SLAs; Establish QC frameworks for dubbing assets covering linguistic fidelity, regional nuance, lip-sync alignment, and audio master standards; Monitor vendor throughput, turnaround times, and error rates, implementing continuous improvements; Maintain visibility of readiness across upcoming regional releases, including assets, localized components, metadata, regulatory requirements, and publishing dependencies; Ensure regionally required components are correctly ingested, associated, and published; Partner with Global Operations, Global Localization, Regional Localization, and Regional Marketing on schedules, rights, and delivery requirements; Track regional content-operations performance and identify workflow improvements; Oversee marketing asset localization operations across key European territories; Enforce QC across customer-facing communications and localized copy; Develop agile asset workflows for rapid-turnaround localized creative materials; Build, mentor, and direct a high-performing operations team spanning dubbing, content ingestion, and marketing ops; Define, track, and report operational KPIs to executive leadership; Build business cases for infrastructure investments, automated tooling, and resource scaling; Codify operational playbooks, SOPs, and cross-territorial standards

Requirements

12+ years of professional experience in content operations, localization, media supply chain, or post-production leadership within OTT/streaming, entertainment, or digital media platforms; Proven track record leading multi-functional operations teams across localization/dubbing, asset management, content scheduling, and marketing operations; Demonstrated ability to confidently navigate ambiguity, drive organizational change, and build scalable processes from scratch in a highly dynamic, high-growth environment; Extensive experience evaluating, onboarding, managing, and negotiating commercial agreements with global dubbing studios, post-production vendors, and localization agencies; Deep technical understanding of media localization pipelines (dubbing, subtitling, audio mixing, lip-syncing), digital asset management (DAM), CMS systems, and video ingestion formats; Demonstrated capability in building rigorous QC processes for customer-facing localized assets, upholding brand standards, and maintaining local cultural voice across multiple regions; Strong analytical ability with hands-on experience utilizing operational dashboards, workflow metrics, and ROI analysis to streamline operations; Proven experience operating effectively in a global, matrixed organization with cross-functional partners in multiple time zones; Exceptional communication, leadership, and executive presentation skills; Fluency in English required; Bachelor's degree in Communications, Media Production, Business Administration, or related field; MBA or Master's preferred

Nice to have

Passion for anime, international pop culture, media, or entertainment ecosystems

Benefits

Great compensation package including salary plus performance bonus earning potential, paid annually; Flexible time off policies; Generous medical, dental, vision, STD, LTD, and life insurance; Health Savings Account (HSA) program; Health care and dependent care FSA; Employer paid commuter benefit; Support program for new parents; Pet insurance and pet-friendly offices in some locations