Director of Client Success

PHIL is a Series D health-tech company building the platform that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers so patients can get their medication quickly and affordably. The role is to own the relationship with a small portfolio of the largest pharmaceutical manufacturer clients. This is a strategic relationship-ownership role, not a message-passing or project-management role. The role reports to the SVP, Client Success and works closely with Strategy & Analytics, Product, Operations, and Client Strategy.

Responsibilities

Be accountable for the health, renewal, and growth of each account, and serve as the primary executive point of contact; Build relationships across market access, commercial, and patient services, from day-to-day program teams to VP and SVP leaders; Coordinate PHIL's internal teams around each client's priorities, track every open item, and make sure nothing falls through the cracks; Lead business reviews and key client conversations, translating program results into the value each brand cares about; Spot client needs and risks early, so clients never raise a problem PHIL didn't already know about; Work with Client Strategy on program improvements and bring new opportunities within client portfolios to Business Development

Requirements

Experience owning B2B enterprise client relationships, with accountability for retention and growth; Experience at a startup or growth-stage company; Executive presence, with a track record of building trust with senior client leaders; A strong sense of urgency: you respond fast, follow through, and get ahead of problems instead of reacting to them; Experience working across teams to get things done without direct authority; Ability to travel regularly for in-person client visits and to take Eastern Time meetings

Nice to have

Pharma, specialty pharmacy, or patient-services experience; Experience using AI tools in your work

Benefits

Fully remote working environment available in select US states; Competitive compensation (commensurate with experience); Full benefits (medical, dental, vision); 401(k) contribution opportunity; Paid Parental Leave