Director of Facilities and IT

Reporting to the Interim VP of Operations and Administration, this position is responsible for the physical and digital infrastructure at United Way, including maintenance and security of the property, management of tenants, and oversight of information technology vendors and systems. Building and parking lot are owned by United Way and include office space for United Way staff and tenants, community event spaces, and warehouse space. This position supervises the Office Manager and the Facilities Coordinator.

Responsibilities

Ensure United Way's physical property, telecommunications systems, and information technology are well-maintained and meet the needs of staff, tenants, and community members.; Proactively ensure ongoing maintenance and security of building and parking lot. Maintain prioritized list of maintenance needs. Ensure that items are assigned and completed in a timely and cost-effective manner, and communicated to appropriate stakeholders.; Provide oversight to community spaces and warehouse, creating and reinforcing guidelines for use so that all users can keep the spaces organized and ready for use at all times.; Manage processes and policies related to building tenants (long term contract as well as event groups), with the goal of a fully-leased property.; Oversee procurement and vendor relationships related to building maintenance and security as well as telecom services and information technology. Assess vendors and systems regularly to ensure alignment with UW's needs.; Manage budget for facilities and technology equipment purchase, maintenance, and contracts. Ensure timely processing of all relevant receivables and payables.; Maintain availability to staff for basic IT support such as troubleshooting equipment, and determining appropriate vendor for escalation as needed.; Manage the renewal of relevant property and liability insurances; report and track claims as needed.; Maintain good working relationship with relevant licensing and government agencies.; Supervise two internal staff as well as external IT, security, janitorial and vendor contracts.

Requirements

Facilities management skills: ability to assess and complete basic maintenance, building, and repair tasks; knowledge of equipment, supplies, and materials used in commercial property maintenance; general understanding of plumbing, HVAC, electrical, security, etc.; IT skills: knowledge and understanding of standard office hardware and software systems; ability to troubleshoot hardware and software; experience with software and IT support vendors; ability to support users and suggest appropriate steps for resolution; Ability to manage vendors, contracts, and budgets; Ability to exercise good judgment, manage time effectively to solve problems and take initiative, assign tasks and projects to appropriate parties, and respond appropriately to changing circumstances and priorities; Ability to develop and maintain relationships with multiple internal and external individuals; Detail-oriented with strong organizational skills; Strong computer skills including Microsoft Office and cloud-based systems; Fluency in English required, with strong written and oral communication skills; Ability to multitask and work under tight deadlines in a fast-paced office environment; Flexible to change; proven ability to manage multiple high-priority projects and deadlines without compromising quality; Understanding of and commitment to the mission, vision, and goals of United Way; Associate degree or equivalent from two-year college or technical school; A minimum of 5 years relevant facilities experience with at least 1 year IT support experience; Combination of experience and education; Required degree level: Associate Degree; Years of experience: 5 - 10 years of experience; Required languages: English; Ability to lift up to approximately 50 lbs.

Nice to have

Experience managing tenants within a commercial office building; Supervisory experience