Director of Operations

The Director of Operations functions as the strategic, hands on operations leader with direct oversight of Rooms, Food and Beverage ,and Engineering & Security divisions, assisting the Managing Director with implementing hotel goals and strategies. This role reports directly to the Managing Director and is highly visible in the daily operations providing direction and monitoring the entire guest experience. This position covers all operational aspects of the hotel while working with peers on the Executive and Leadership teams, providing coverage in the absence of the Managing Director. As an Executive Committee member, the Director of Operations develops and implements hotel-wide strategies that deliver products and services to meet and exceed the needs and expectations of Rosewood Hotels and Resort’s target external guest and property internal guests and provides a return on investment to the owner and Rosewood Hotels and Resorts. SALARY RANGE: $145,000 - $150,000

Responsibilities

Functions as strategic, hands-on operations leader with direct oversight of Rooms, Food and Beverage, and Engineering & Security divisions; Assists Managing Director with implementing hotel goals and strategies; Reports directly to Managing Director and is highly visible in daily operations providing direction and monitoring the entire guest experience; Covers all operational aspects of hotel while working with peers on the Executive and Leadership teams, providing coverage in the absence of the Managing Director; Develops and executes operational strategies aligned with the hotel’s overall business strategy; Interfaces with corporate leadership to support and execute corporate and brand objectives; Participates in executive and owner meetings, providing context to operational and financial results; Collaborates with Sales & Marketing to integrate sales strategy into the overall hotel operating plan; Provides direction, develops talent, and fosters a high-performing, engaged team; Oversees development and management of the annual operating budget and capital expenditures; Reviews financial performance and operational reports; identifies opportunities for improvement; Leads cost control and efficiency initiatives; Serves as Manager On Duty ensuring seamless daily operations and exceptional guest experience delivery; Reviews guest satisfaction results and operational data to identify areas for improvement; Ensures service, grooming, and operational standards consistently reflect Rosewood brand expectations; Drives consistency in execution to support and sustain Forbes Five-Star positioning

Requirements

Minimum ten years’ hotel experience with at least five years’ experience at the Executive Level and experience in a minimum of three divisions in hotel operations; 2-4 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, other related major or equivalent work experience; Ability to work flexible hours to include late nights, weekends and holidays; Must be able to exert physical effort in transporting a minimum of 25 pounds, endure various physical movements throughout the work areas, reach up and down, push and pull, remain standing stationary for long periods of time throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding; Required to speak, read and write English; Must be able to perform job functions with attention to detail, speed and accuracy; prioritization, organization and follow up; Be a clear thinker, remaining calm and resolving problems using good judgment; Follow directions thoroughly; understand our guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest/associate information and pertinent hotel data; Knowledge of purchasing, inventory controls, supplies, retail merchandising, and equipment; Excellent interpersonal relationships with a positive demeanor and ability to work cohesively as part of a team; Ability to train, motivate, evaluate, mentor and direct associates and managers to achieve desired results; Maintain excellent relations with associates, guests and vendors; Ability to accept responsibility for actions of others; Ability to maintain hotel, associate and guest confidentiality at all times; Ability to converse calmly with guests, associates and colleagues in sometimes that involve intense emotional situations, and to proactively work to solve problems with a professional demeanor; Ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; Knowledge of governmental regulations, laws, and safety standards (OSHA, EPA, ADA, CFC, NFPA); Ability to participate in (and lead when necessary) all departmental and hotel-wide meetings

Nice to have

A combination of Rooms and Food and Beverage; Knowledge of overall hotel operations, general business systems, and relevant hotel programs (OPERA, ADP, Symphony, Birchstreet, Salesforce & Microsoft Office); Fluency in other languages